Today, call centers are continually recruiting and hiring workers to meet the needs of their growing client base; often they cater to multiple markets, domestic and international. Customer service agents receive inbound and make outbound calls to respond to client inquiries, sell products or proactively assess consumers’ needs.
When it comes to call center hiring, applying with previous customer service experience is a plus, but, in general, specific call center work is not required and all resumes will be potentially considered and matched to an open position. However, contact centers today can be picky about who they hire, and the submission of a standard resume may not be enough to be considered the best candidate for the employer’s needs.
A resume is a crucial document that contains a summary of one’s skills, abilities and accomplishments; it is what makes an applicant stand out among other job seekers. The resume is a person’s most important tool when applying for a job; therefore, it is important that it is specifically tailored to the desired job and designed to showcase exactly the skills and abilities that the recruiter will be looking for.
With recruiters normally scanning through dozens (or hundreds) of applications, a poorly presented, badly written, a generic or, worse, a dishonest resume won’t help the job seeker secure an interview for the position he or she seeks.
According to a post on the Preferred Resumes website on the submission of resumes for call center positions, these are the personality traits employers look for in candidates they hire: people that are detail-oriented, quick learners, have excellent attendance, are motivated and enthusiastic, candidates that can meet the company’s immediate needs but also fit its long-term growth.
These are often the traits of many military service members. In fact, recently, there has been a surge of employment opportunities for them in the call center industry. Many are targeting military veterans once they leave duty. These employers believe veterans (disabled or not) make excellent employees, as they understand that hardworking and well-trained vets can benefit their company.
One such call center willing to train job-seeking veterans to find and attain employment resides in Chesterfield, Winding River Research (WRR). WRR, which opened in September 2013, is now hiring for part time workers, veterans as well as other applicants, to become political calling agents and engage in conducting surveys from their site in Missouri. Lately, the WRR Call Center has joined forces with the Washington Career Center to provide jobs for veterans living in the Washington area, as reported in a post, last week, on the emissourian.com website.
From the post, readers learn that Ryan Hawkins, the owner of Winding River Research, was introduced to the Show Me Heroes program, which asks employers to pledge to hire veterans. The program is similar, yet different, from the Hire Heroes USA (Hire Heroes) initiative that is also dedicated to creating job opportunities for U.S. military veterans. The official initiative website lists the names of all employers who have pledged their support to the Show-Me Heroes OJT program, which provides ongoing guidance and support since 2010. As stated by KSPR, a television station in Springfield, Mo., that highlights on its website the veteran-friendly employers across Missouri, “to date, 3,557 Missouri businesses have taken the Show-Me Heroes pledge and 6,378 veterans have been hired.”
Mr. Hawkins believes “veterans are an ideal candidate for the call center, [as they are] extremely dependable.” With Hawkins’ help, more recruiters are finding veterans a good match for their call center positions; he has found the experience a positive one. In fact, the partnership with the Washington Career Center to hire more vets for the call center (which is only a short drive from Washington) shows how committed he is to the veterans outreach program. Hawkins said he looks forward working alongside the people who are hiring through the Washington Career Center, which is located at 1108 Washington Square Shopping Center. So far, 15 to 20 veterans have been hired that came through the center, the post disclosed.
Edited by Maurice Nagle