Call centers are often set up by businesses in order to help make money. There are also call centers that work to help communities’ citizenry with more than the bottom line. In Bangkok, the National Council for Peace and Order (NCPO) has set up a couple of call center channels that will allow the public to lodge complaints and make public comments. In particular the NCPO has offered up the hotline number 1111.
The Hotline number the Bangkok government has set up is said to be a 24 hour line that currently has 100 operators dedicated to taking calls for people who want to lodge a complaint or make a comment about the way the government is going about its job. The hotline is actually one of a number of ways in which people can now contact the government.
The call center, with the 100 operators is one way in which people can contact the government in order to talk about issues they may be having, concerns that have come up or hardships they are enduring. The NCPO has also offered up a mailing address that will specifically work as a place that citizens can mail their complaints or issues. There is also a service center at the main gate of the Government House that will make appointments and see walk in clients who need to talk to someone as quickly as possible.
Along with lodging complaints and talking about various issues, the NCPO says there will be a way for people to track the problems they have reported. The government has not said what avenues will be available when it comes to tracking issues. Complaints are only one part of what this new contact center will be able to do. The NCPO says that citizens can also suggest ways in which the government can be reformed and improved.
Edited by Maurice Nagle