Recent months have seen a strong campaign in America against sending call center jobs to Asian countries, which definitely was no music to the ears of the traditional BPO destinations like Philippines and India. But now with the software giant SAP (News - Alert) announcing an expansion of its operations in Philippines, the country’s BPO sector has some valid reasons to be delighted about. According to SAP Asia-Pacific and Japan President Adaire Fox-Martin, the company is all set to open call-center operation in the Philippines. The new call center is designed provide information about the opening for sales and marketing jobs at the company.
SAP, the German ERP-maker is no stranger to Philippine’s BPO sector. The company has been present in the country for past 19 years. The HR operations for Asia Pacific regions are managed from the SAP’s Philippine’s office, while there are two more for managing other services.
Fox-Martin said the firm is “very excited” about expanding company operations here. The opening of this new call center is part of the company’s project nucleus. Fox- martin described the project as an incubation of SAP’s telesales services for clients in the region. Currently the “nucleus” has a staff of 50, representing all of countries in the region with SAP offices. The company did not however disclose how much it cost to start the project.
In the course of time, the company plans to hire young, skilled people for the call center. Eventually, the call center is going to have 100 employees, the SAP executive disclosed.
It will be relevant to mention here that SAP has been making systematic, big investments to make its solutions cloud-ready. With considerable investment in the cloud technologies, SAP sent clear message about its strong focus on cloud. SAP reportedly has moved most of its assets to the cloud and plans to continue with its cloud investments over the next three years. All these are expected to Give SAP a dominant cloud position among its peers.
Edited by Alisen Downey