While there are plenty of companies based in the United States that are adding call center positions all the time, there are also plenty of businesses that are located outside the US that are bringing their business inside American borders as well. Booking.com, an Amsterdam-based travel company, recently announced it has signed a 10-year lease to remain in its 97,167-square foot customer contact center based in the city of Wyoming, Michigan.
One of the reasons the company has decided it needs to stick around in that part of the U.S. is because it has seen some record growth since opening the space back in 2008. Booking.com, which is part of the Priceline group, has apparently seen 300 percent growth to be exact. The company’s customer service regional director recently talked to the Grand Rapids Business Journal and said the firm has worked hard to keep the space looking and acting like one in the best in the world.
Booking has apparently invested as much as $7.7 million in the contact center over the last six years. “Our long-term lease solidifies our commitment to the West Michigan market as an important employee base to perform global operations,” Cindy Elenbaas, customer service regional director at Booking.com, told the paper.
Various upgrades that have been made to the office space have been especially geared toward making sure that the contact center can now work on a 24-7 basis without much concern. It seems as if Booking.com has noticed the growing trend of call centers setting up shop in the United States and wants to be part of that trend, considering that tends to spell success for companies that do quite a bit of their business in the states.
By signing a 10-year lease extension, the company believes it has shown not only a commitment to succeed but also a commitment to the area as an employer for the local workforce.
Edited by Rory J. Thompson