A hosted contact center does more than just cut costs. It’s no secret that moving toward a cloud-based model means a better response in a demanding business environment, so much that beyond cost-savings, virtualization also means quality all around.
Customers today are understandably more tech-savvy, and paired with higher expectations, contact centers are realizing that in an effort to be the all-out customer experience hub, their contact center technologies must evolve to meet the increasing demands of their educated customer base.
This is exactly where the cloud comes in.
inContact has grown with the times, first starting as a long distance company and then moving toward a more virtual one that offers solutions that benefit those in the contact center space. We’ve been hearing a lot about cloud-based services, and for the call/contact center, it enables companies, businesses and other organizations to reduce spending and save money by minimizing inherent IT and support costs.
Migrating to a cloud-based contact center is relatively cheaper and provides all-in-one solutions that can include essential software such as IVR, IP-PBX (News - Alert) ACD, call recording and monitoring, workforce management, performance management, outbound messaging and delivery of reporting to management – all in one highly integrated fashion.
inContact spoke about its tenure in the tech space and how it arrived to be a top name in hosted contact center solutions. Here what the company had to say about the cloud market and cloud contact centers from this year’s ITEXPO (News - Alert) Las Vegas:
Edited by Rory J. Thompson