The newly announced “Aspect (News - Alert) Hosted” from customer interaction management solutions provider Aspect Software will be welcomed by those seeking new solutions. It’s defined as a “dedicated hosted deployment service,” designed to deliver an advanced and secure way for companies to realize improved time-to-value for their strategic initiatives, and also enjoy a competitive edge in offering an enhanced customer contact center experience.
With the new Aspect Hosted, users implement a flexible and single platform for interaction management and workforce optimization requirements. The solution is available to users from a managed and secure data center with an around-the-clock monitoring facility, removing users’ dependency on expensive infrastructure and improving their focus on their services.
Aspect noted in a statement that its solutions are built in with the advantage of unified technologies with inherent support for a flexible deployment models. With the Aspect Hosted solution, companies are enabled with the option to familiarize with the type of multi-channel interaction management and workforce optimization they would want to drive profitable results.
By employing the new solution, contact centers can hope to have an automated self-service and a compliant proactive outreach along with intelligent multi-channel contact routing, unified reporting and administration, and social customer care.
Joe Gagnon, senior vice president and general manager of cloud solutions at Aspect commented, “The traditional contact center market, like the rest of the software industry, is going through a massive transformation, moving from traditional IT models to OPEX (News - Alert) economic structures supported by contemporary cloud architectures. Over the course of the past year, Aspect has acquired and/or built a market-envied set of cloud-based solutions and global cloud/telecommunications infrastructure.”
Gagnon added, “By including both contact center and workforce optimization solutions, located on the customer premises or in the Aspect Cloud, Aspect Hosted provides a deployment flexibility and versatility unlike anything else in the industry. The solution supports our award-winning omni-channel contact center suite, Unified IP as well as the industry's best workforce optimization software, Aspect WFO 8.”
Edited by Rory J. Thompson