Telus, a wireless and Internet service provider that operates in Canada, recently announced its new partnership with Cisco (News - Alert) that will allow it to leverage the Cisco Hosted Collaboration Solution – a program which offers partners public, hybrid, and private cloud-based services.
Telus says in its announcement that it has recently begun offering its customers a set of unified communications capabilities through Telus Cloud Collaboration and a hosted contact center with the Telus Cloud Contact Centre. Both products appear to target Telus’s enterprise clientele. These product work directly with Cisco to, respectively, offer customers services such as voice, video, and instant messaging and offer its business clients support for thousands of call center agents.
Peter Green, senior vice president of Telus and president of Telus Business Solutions, comments on the ability of cloud-based services to improve Canadian businesses’ operations and reduce their overall expenditures.
“For Canadian businesses looking for a competitive edge, cloud-based services can optimize employee productivity and improve customer service, while reducing technology expenditures. TELUS’ (News - Alert) new cloud offerings eliminate the financial barriers to adopting best-in-class solutions, putting them within reach of businesses of any size,” Green said.
Telus commented further on the pairing and said that its Cloud Contact Center would enable call center agents to work from any location. They can just as easily connect from home as they can in the office because of the cloud-based nature of the service. The Canadian service provider notes that its hosted contact center can allow businesses to provide their agents with a work/life balance that addresses the needs of employees as well as customers.
Cisco has also made its way into the offices of AT&T (News - Alert). Earlier this month, AT&T announced its intention to offer business partners its conferencing services by way of the Cisco Collaboration Meeting Rooms (CMR) Cloud. AT&T Conferencing will allow its customers to complete audio and video conferencing from any location and any device. Hosted in the cloud, the service will offer an avenue for desktops and mobile devices to participate in virtual meetings. AT&T Conferencing is expected to launch in December.
Edited by Rory J. Thompson