It’s no secret that customer experiences are one of the most important competitive differentiators for businesses across a wide range of industries, and providing positive experiences depends primarily on customer service initiatives. In turn, many entrepreneurs have set their sights on starting their own call center operation that provides a level of service a cut above the rest.
Customer service is something of a joke for many Americans who are tired of dealing with outsourced operations that put them in contact with foreign representatives, who for many can be difficult to understand and otherwise effectively communicate with. It seems illogicalal that companies would willingly outsource operations at the expense of producing this much dissatisfaction in such an exposed customer-facing front, but for them the immense cost-savings were invariably worthwhile. Enter virtual call centers, a recent trend involving the use of crowdsourced work-from-home representatives instead of employees in a physical call center facility, whether it be domestic or abroad.
Arise Virtual Solutions (News - Alert) is one such company that provides new call center startup businesses with affordable yet high-quality call center resources, aimed especially at smaller vendors looking to get into the industry on their own terms. In addition to innovative modern technologies and robust infrastructure, vendors are provided with access to a readily available client base. Furthermore, according to a recent article in Benzinga, startup costs for a call center facility hover around $3 million, whereas companies partnering with Arise are subject to startup costs as low as $200 and as high as $2,000.
Clearly it’s never been easier to start from the ground up and develop a successful call center business that operates efficiently and affordably, yet doesn’t sacrifice technological innovation or the quality of service eventually provided to end customers. Slightly more than half of call centers in the world are currently based in the U.S. — according to a recent survey from Statista — and that number will surely continue to grow as organizations prioritize homesourcing their customer service operations and innovative business models negate hefty startup costs.
Edited by Dominick Sorrentino