7 has just announced that it has become the biggest provider of chat agents on the globe, as it just hit 5,000 dedicated chat agents. The firm has been handling the biggest brands in financial services, retail, communications, technology and travel fields. In short, there isn’t really a sector of the business world that 7 doesn’t have a hand in.
One of the reasons 7 has become so popular over the last few years is because it has a service that is unparalleled when it comes to its solution’s ability to send what would be phone calls to an online chat platform. More and more companies are dealing with omni-platform approaches and are looking to get more people using chat than phone services. Contact centers especially have been looking for better ways to use chat in order to deal with customers or callers.
This move to chat agents over phone calls is desired not just because it is easier to use for operators but because it does save money. 7 claims its chat agents are able to save about 20 percent over voice agents and it also improves the Net Promoter Scores. "By removing the cost barrier that has long prevented companies from adopting these digital options, 7 is making chat agent services key to the enterprise's customer engagement strategy,” PV Kannan, CEO and Co-Founder of 7 said in a recent statement.
Reducing costs while also making sure customers are happy is the main goal of almost every company in the world, no matter what field they are working in. The company believes it has risen to the top of the charts when it comes to Chat Agent providers.
Edited by Dominick Sorrentino