Telvista (News - Alert) is a leading provider of call center services in North America. The fact that the company has operations both in the U.S. and Mexico, says Senior Vice President Rick Lawson (News - Alert), makes it uniquely qualified to deliver high-quality bilingual services and puts call center resources within easier reach of Telvista client companies.
Lawson, who recently spoke in Dallas with TMC’s CEO Rich Tehrani (News - Alert), explained that Telvista grew out of the internal help desk support center for CompUSA’s stores. As OEMs went direct to consumer they realized they needed tech support, he added.
Mexican businessman Carlos Slim acquired Telvista in the early ‘00s. The company is now owned by Telmex (News - Alert) and America Movil.
Telvista has a portfolio of tech support, customer support, and social engagement services. Brands today are challenged to meet customers where they are and so need to support a variety of channels including chat, email, inbound and outbound voice, and social networking, said Lawson, and Telvista can help them do that.
The company can serve companies in any vertical, but has seen especially good success in the retail, services, travel, and telecom industries, he said. Telvista serves these companies out of its offices in Dallas, and Danville, Va., as well as in Mexicali, Mexico City, and Tijuana.
“We are seeing today a strong movement back from India, back from the Philippines,” said Lawson, who added that businesses are becoming very comfortable migrating to a near-shore contact center environment.
“From the U.S. to Mexico City,” he said, “you can get there in three to four hours nonstop as opposed to a long flight to India or a long flight to the Philippines.”
Telvista client companies like the fact that they are closer to the heartbeat of their businesses, he said, and can leverage agents that in many cases have been educated in schools here in the U.S.
Edited by Kyle Piscioniere