One of the most difficult parts of keeping a call center in order is making sure that all outbound numbers in a business’s database connect to the correct people. Every misplaced call becomes a wasted call, so it is essential that those lists are kept up to date.
Third parties can assist with that task. One company in this business, Opt Teleservices, works for call centers to identify missed calls and eliminate those numbers from all company dialing lists. Ultimately, this allows call centers to operate more efficiently and stop wasting time with numbers that do not connect or that reach the incorrect individuals.
In a recent press release, Jim King, the general manager of Opt, commented on the basic nature of what his company tries to achieve. He noted that Opt can identify toll-free and local numbers within all old marketing campaigns so that, when numbers do not work in current campaigns, elimination of those numbers can propagate throughout other databases as well.
This takes a lot of strain away from call center IT staff that may be currently burdened with that task. It can be time consuming and frustrating for companies to keep track of all their numbers and all missed calls within campaigns. Rightly so, they want to concentrate on the present and not on the past, yet in doing so, they can hinder the effectiveness of future efforts that may borrow numbers from alternate databases.
Opt has been showcasing its solutions at ITEXPO, which is taking place this week. In its own booth, it will demonstrate the ability of its services to help call centers work as efficiently as possible. At the conference, it intends to address call center agents, value added resellers, and telecommunications companies to show them what a number clearing service can achieve.
Edited by Kyle Piscioniere