Enghouse Interactive (News - Alert) was recently recognized by Frost & Sullivan with the 2015 North America Frost & Sullivan Award for Price/Performance Value Leadership. The contact center solutions provider was chosen after Frost & Sullivan (News - Alert) conducted analysis on the contact center market.
"The company's solutions are designed and developed to ensure quick installation and ease-of-use," said Nancy Jamison, Frost & Sullivan principal analyst in Digital Transformation. "Being telephony platform-agnostic, these solutions also can easily fit into existing environments, providing added value for customers."
Enghouse Interactive offers a variety of contact center solutions that support any telephony environment, whether on premise or in the cloud—an increasingly important feature for today’s contact centers. These solutions are also tailored to meet the needs of different business segments, while ensuring a positive return on investment (ROI) and low total cost of ownership (TCO).
Last year, Enghouse’s CRM Connector solution was certified for integration with SAP’s CRM software. The combination of call center and customer relationship management solutions helps companies operate more efficiently, while providing customers with a better customer experience.
According to Frost & Sullivan, even though Engouse offers a pretty wide array of solutions, it’s still able to tailor them to their respective segments, which was a factor in this award win. In terms of the mid-market, Enghouse’s solutions manage to be flexible, agile and competitive in terms of price and performance. For enterprises, Enghouse’s solutions support complex environments where redundancy and high availability are most important.
Another major factor in Enghouse’s award win is dedication to customer service after a solution has been implemented. With dedicated regional consultants, professional services, training and support teams working with customers and partners to make sure each project is defined, designed and deployed efficiently, customers are given the best purchase experience. In the long run, Enghouse is mindful to the lifetime value of a customer, never retiring a release or forcing a customer to upgrade unnecessarily.
"Enghouse believes that functionality alone will not give the competitive edge that customers seek," added Jamison. "It goes the extra mile to deliver modules that allow customers to expand easily and gain new functionality when needed. Its modular solutions also guarantee greater ease of deployment and flexibility for customers."
Edited by Kyle Piscioniere