Mtel, a Dutch telephony and customer contact solutions provider, recently enhanced its position in the market with the help of Enghouse Interactive’s (News - Alert) Contact Center: Service Provider 7.2 (CCSP 7.2), the latest iteration of the multi-tenant solution. Mtel will universally deploy CCSP 7.2, marketing the solution under its own brand, Online Contact Centre 7 (OCC 7).
Mtel opting for Enghouse’s solution makes a lot of sense as the two companies enjoy a long-time partnership.
Earlier in the month, ConvergeOne selected Enghouse Interactive’s Communications Center 2016 (CC 2016) to be implemented for an unnamed climate control solutions customer. ConvergeOne helped implement CC 2016 within the customer’s existing IT environment to provide a high-performing 1,200-seat contact center.
"Mtel is a true industry pioneer and we are honored to help them deliver cutting edge contact center solutions to customers across Europe," said Jacki Tessmer, VP of Service Provider and Cloud Strategy at Enghouse Interactive. "CCSP 7.2 is a revelation for broadband service providers everywhere as it allows them to capitalize on both the global enterprise demand for customer experience solutions and the continuing adoption of applications delivered as-a-service from the Cloud."
The latest version of CCSP offers an unmatched level of omni-channel functionality, scalability and convenience, along with a lower total cost of ownership (TCO) and a streamlined agent experience. A true cloud contact center as a service (CCaaS) offering, CCSP 7.2 doesn’t come with the capital expenditures of traditional legacy alternatives, opting instead for an operating expense-based pricing model.
CCSP 7.2 also features Enghouse Interactive’s TouchPoint, a web-accessible agent, supervisor and admin user interface that offers a clear, updated and intuitive user experience. According to Leon Schuurmans, director of business development at Mtel, TouchPoint isn’t obtrusive like other contact center solutions, taking up a small portion of the screen, leaving plenty of room for customer information from CRM and ERP systems.
"For years, our customers have reaped the benefits of Enghouse Interactive's reliability, quality and highly competitive pricing," said Schuurmans. "Our business clientele will surely embrace this new version of CCSP which brings a new level of functionality that is both agent and supervisor-friendly."
Edited by Rory J. Thompson