EasyRun, a provider of multimedia contact center and voice has completed compatibility testing with Citel's Portico TVA, the company recently announced in a press release.
Enterprises migrate to IP telephony for a number of reasons such as cost savings, the ability to provide better service their customers and to gain a competitive edge. By enabling them to obtain all the benefits of IP telephony utilizing the PBX (News - Alert) telephones and wiring infrastructure they already have in place, the Citel Portico Telephone VoIP Adapter (TVA) changes the dynamics of VoIP migration, states Citel.
With the help of The Portico TVA, companies can migrate to VoIP while continuing to utilize their existing digital PBX phones, P-phone/Centrex or analog phones. Behind the TVA, legacy telephones appear as SIP endpoints. While continuing to use their existing handsets, companies can also migrate to VoIP technology.
"We are pleased to have completed compatibility testing with EasyRun (News - Alert) to ensure interoperability between EPICAcce and the Portico TVA", said Ian Gomm, Vice President, Sales and Marketing for Citel. "EPICAcce and the Portico TVA work together nicely and offer our joint clients an intuitive cost effective solution. Users can retain their existing telephone handsets while gaining access to next generation contact center features."
EasyRun's Flagship Produce, EPICAcce is an award winning, purpose-built contact center appliance. Apart from supporting multi-media blended inbound/outbound corporate communication channels, it delivers a comprehensive VoIP solution designed to control, manage, and monitor corporate communication channels. EPICAcce can be installed as a standalone PBX, a standalone multimedia contact center, or a total end to end voice and contact center solution. This allows customers to add a best of breed multimedia contact center solution and retain and use their current PBX.
Recently, Kelly McGuire, TMCnet editor, interviewed Citel's Vice President of Sales and Marketing Ian Gomm, who discussed the company's evolution over the last few years, and its development of the company's VoIP migration device, the Portaco TVA. He said it's a device that lets people try out VoIP without having to do the rip and replace, McGuire reported.
Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju's articles, please visit his columnist page.
Edited by Marisa Torrieri