TMCnet - World's Largest Communications and Technology Community



Knoa EPM 7.0 for Oracle Siebel CRM Provides an IT Deployment Solution

Call Center Services Featured Article

Knoa EPM 7.0 for Oracle Siebel CRM Provides an IT Deployment Solution

April 24, 2012
By Daniel Brecht
Contributing Writer

Knoa (News - Alert) Software, Inc., an expert in end-user experience and performance management solutions and is known for its productivity metrics for corporate business applications, unveiled its new Experience and Performance Manager (EPM), the EPM 7.0, for Oracle (News - Alert) Siebel’s customer relationship management (CRM) application.

Knoa EPM 7.0 was developed to deliver precise metrics about application performance and to provide detailed, easy-to-read reports on how users interact with software. The data collected by Knoa are invaluable in understanding how users utilize a program and which issues most often arise. Collecting these data can help companies reduce the total cost of ownership (TCO) of technology hardware and software; Companies can also see a reduction in costs associated with IT support help desk and can better tailor personnel training.

Knoa EPM 7.0 can monitor application performance from the end-user's perspective and provide the level of details and performance information for the Oracle Siebel CRM solution, that is not found in comparable software. The company is working hard on its way to becoming a sole-source provider of end-user experience and performance metrics for all the IT organizations.

This latest platform, Knoa EPM 7.0 for Oracle Siebel CRM, then not only provides companies with ways to understand their employees usage of software, but also provides end-users benefits across the board: by identifying and taking action on end-user experience, Knoa can pinpoint and eliminate application/system issues and reduce the time users spend discussing with helpdesks reducing IT-related frustration.

Knoa Software can provide end-user experience, performance management, and support for companies planning CRM upgrades. Knoa’s EPM 7.0 solution can help clients improve performance for Oracle Siebel CRM as well as other enterprise applications, including SAP (News - Alert), PeopleSoft Enterprise Suite, as well as the Oracle E-Business Suite.

Knoa 7.0 fulfills all of the end-user experience measurement needs for an organization. Even Enterprise Management Associates (EMA) recognizes Knoa for its end-user performance and productivity excellence.

Those that would like to have additional information on the Knoa Software Company or the EPM 7.0 itself can see a demonstration at the 2012 COLLABORATE Forum which takes place from April 22-26.


More on Call Center Software »
community comments powered by Disqus

Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2018 Technology Marketing Corporation. All rights reserved | Privacy Policy