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SPi Global Chosen to Manage Call Center for Scoot Airlines

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SPi Global Chosen to Manage Call Center for Scoot Airlines

May 04, 2012
By Monica Gleberman
Contributing Writer

SPi Global will provide a telecommunications call center for a low-cost subsidiary of Singapore Airlines (SIA), Scott PTe. Ltd. SPi Global will take over all customer services including: booking tickets, arranging special seats, booking and managing special meal requests, and dealing with all customer service problems after flight.

SPi Global, a Philippines-based company, has specialized in customer relationship management for years. It is currently the largest Filipino-owned business process outsourcing company in the Philippine, with more than 15,000 employees in over 20 locations throughout the world.

The company offers business outsourcing solutions in various industries and functions in outsourcing call centers customer care, customer service, help desk support, content editorial and production, database structuring, transcription, billing and revenue, and coding compliance.

Maulik Parekh, president and CEO of SPi Global, said customer service is key especially when it comes to airlines. “With our experience representing leading companies in the Asia Pacific and United States, we understand how important customer service is in generating customer loyalty and new business. This is especially true in the airline industry,” said Parekh. “We are proud that Scoot has tapped us for their operations. We look forward to working with Scoot as they establish a foothold in their market.”

Parekh added that SPi Global is prepared to handle the thousands of calls it expects to receive from Scoot customers. “We believe there is much promise for the Asia Pacific region in terms of call center services. Businesses are thriving and new ones are being formed. With SPi Global’s talented employees, we know we can handle this predicted demand for our services,” said Perakh.

Scoot CEO, Campbell Wilson said working with SiP Global would only help Scoot operate more efficiently. “We warmly welcome SPi Global into the Scoot family and we’re confident that the company will live up to its reputation for providing professional call center services with Scootitude,” said Wilson.

Edited by Brooke Neuman
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