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Aspect Software Announces Theater Winners of 2014 Partner of the Year Award
July 16, 2014
Aspect (News - Alert) Software has announced theater winners of the 2014 Partner of the Year Award.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, the company helps the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.
The awards recognize partner excellence in enhancing the customer experience.
Officials with Aspect Software said that the company selected partners from each regional theater based on criteria including: commitment to customer satisfaction, generating sales growth, service excellence and capacities, new product adoption, solid financial payment performance and participation in beta testing and Aspect programs.
Aspect's Channel Partners of the Year include-Waterfield Technologies in North America; Lambda Technologies in Asia-Pacific; Ocular Technologies in Europe and Africa and Bell Technologies (Belltech) in in Latin America.
“The commitment of all of our partners has been a vital part of maintaining and growing Aspect's reach and increasing our market leadership," said Chris Koziol, president of Aspect Software and general manager of Aspect's Interaction Management Division, in a statement.
“We value the dedication and value-added expertise they bring to our joint customers every single day but we also want to recognize those organizations that have excelled this past year in delivering financial growth and exceptional customer experiences,” said Koziol.
Earlier in May, Aspect Software had announced the availability of Aspect Active Assignment, a SaaS (News - Alert)-based real-time agent workforce management solution aimed at maximizing agent idle time.
Aspect Active Assignment ensures optimal intraday staffing and task management decisions are being made in real-time resulting in higher employee performance and labor savings, without sacrificing customer experience levels.
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