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South Dakota Needs More Customer Service Workers

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South Dakota Needs More Customer Service Workers

August 07, 2014
By Oliver VanDervoort
Contributing Writer

In an economy that is still trying to recover from the collapse of 2008, it appears that South Dakota has narrowed down the positions that are going to be in the most demand in that state. The report, issued earlier this week indicates that people who are able to care for patients and children (such as nurses) as well as those who work in the customer service industry are going to be the most in-demand. Through the end of 2022, these jobs will have the most openings, on average than any other job market.

"We are definitely a service economy," Mary Medema, director of workforce development for the Sioux Falls Development Foundation, told the newspaper, the Argus Leader. Through 2022, the report alleges that there will be about 370 registered nurses and a need for hundreds of other health care employees, including dental hygienists nursing assistants and pharmacists.

While that might be good news for people already in those areas, the state is a bit troubled by the prospect of actually coming up with people to fill those jobs. The study also found that interpreting and translating are going to be fields that demand a lot of people in the very near future.

It seems that those who work in the call center industry will also benefit from a high demand, especially with recent reports indicating the number of companies who are bringing their call centers back to the United States is only growing. While bilingual call center workers are going to be in high demand, it appears the court system is where interpreters are going to be getting the biggest calling. One judge commented to the paper that the number of interpreters, compared to the number of cases that require them has gotten quite “out of whack.” The demand in that area is expected to only grow, by as much as 40 percent in the next decade.

Edited by Maurice Nagle
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