Call Center Services Featured Article
New Virtual Call Center Service by Ifbyphone
June 29, 2009
Ifbyphone today introduced Call Distributor, a service that helps small and mid-size businesses create virtual call centers, complete with advanced automated call handling so that customers can route inbound calls to any phone, anywhere, and do it instantly.
With the Call Distributor service, SMBs pay for minutes used, which in turn gives companies more freedom by not committing to a long-term agreement. The Ifbyphone (News - Alert) service also eliminates the need to purchase expensive new business telephone equipment and software.
Call center operators will be provided with an array of additional call routing options, including the ability to expand their workforce to tap into the growing home-based agent segment by sending inbound calls to any phone.
“The days of SMBs missing customer calls and losing business because they don’t have access to an expensive PBX (News - Alert) or a call center, like Fortune 500 companies have, are over,” said Ifbyphone Chief Executive Officer Irv Shapiro (News - Alert). “With Call Distributor, any business can now have a flexible call center service option that provides advanced call handling capabilities with central management to workers anywhere, using any existing phone.”
Call Distributor also includes several capabilities beyond advanced call routing, including interactive voice response and call queuing, both of which save time, reduce costs and create efficiencies and have been designed into Call Distributor to help SMBs thrive in today’s economy, company officials said.
All Call Distributor capabilities are available to anyone on any phone giving agents the freedom to use phones physically connected to dedicated systems, or a specific type of phone such as a traditional landline, VoIP phone or software client-based endpoint such as a PC or smartphone.
“Whether they’re considered big regional companies with multiple locations, or the popular sandwich shop around the corner at lunchtime, businesses of all sizes need high-power, low-cost, web-based and configurable tools for optimally managing their call volume,” explained Shapiro. “This is an essential business function because lost calls mean lost revenue.”
Beyond Ifbyphone’s Call Distributor, the company also offers virtual phone numbers with advanced routing, Hosted IVR, Voice Broadcasting, Call Tracking, Find Me, Click-to-Call, and Google (News - Alert) Analytics Integration.
Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.
Edited by Michael Dinan
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