Call Center Services Featured Article

CoAction Launches CoApps

By Brendan B. Read
Senior Contributing Editor

Collaboration tools should be at the fingertips, connected with no time-consuming and error-inducing separate apps to flip through, which is especially annoying and likely to occur on tiny-screen/tiny keyboard wireless devices that businesses and their employees: especially in field sales, service and support are moving to, without having to return to offices.

coAction.comhas come up with such an integrated collaboration solution, branded as coAction. Designed to support multiple horizontal business processes such as finance, sales, and customer service through connected "coApps" coAction can be used by businesses seeking to accelerate their lead to cash cycle functions.

Ready to use without any installation requirements, coAction coApps provide it says "the rich user-interface experience of desktops." coAction is hosted and features multi-tenant architecture, a finely grained security schema, extensible data model and reliable services and integration framework. The hosted delivery method, coupled with how the CoApps are written provides it says "consistent and rich desktop like experience on the web, across all applications." It offers "the ability to share, communicate and collaborate with internal users and external partners, in a secure and easy manner."

The hosted method provides cost savings and flexibility in a secure environment says coAction. Yet unlike other collaboration tools that it says are disconnected and require users to access separate applications for e-mail, tasks, shared folders and calendars, coAction presents them with connected ready-to-use tools on a single Web-based platform.

The full suite of coAction solutions include: 

• Workspace (task, document, e-mail and project management, calendar and discussions)
• Customer collaboration (opportunity management and service and support)
• Collaboration Portal (self-service support, invoices and statements, claims management)
• Receivables Collaboration (Collections and claims collaboration)

coAction's collaborative features help build community forums for a variety of shared initiatives, such as customer support groups, employee training, Wikis, and other knowledge-driven activities. The software streamlines the muddle and complexity of document management by linking business processes, supporting collaboration with internal and external users inside and organizing e-mail clutter.

coAction also enables firms manage milestones, resource assignment, timelines and tasks. They can use coAction's powerful allocation techniques to optimize resource management, track milestones and tasks and escalate, provide reminders and due date based notifications. Project information can be searched, sliced and diced as needed and context information and other relevant information can be added to projects.

coAction customers can also design their own "coApps" to address their unique business requirements. coAction coApps can be implemented by companies, workgroups or departments as specific business needs dictate.

"Traditional collaboration solutions do not provide a rich end-user experience and are costly to deploy and maintain," said Jagdish Talreja, president, coAction.com. "As more companies seek to fully leverage the Web for business collaboration, coAction's instantly accessible SaaS (News - Alert)-based collaboration solution provides immediate value by improving business processes and reducing costs.

"The beauty of coAction is that dispersed workers can collaborate over the Web to track disparate information. Our approach diminishes errors and saves the time wasted when knowledge workers have to spend cycles searching for related information in separate applications."