November 24, 2010
Interactions Corp Validated as PCI DSS Compliant
By Carolyn J Dawson
Interactions Corporation is a well known provider of innovative customer care technology for automated voice platforms and other interactive systems. The company has been validated as compliant with the Payment Card Industry Data Security Standard (PCI (News - Alert) DSS). The validation was performed by Trustwave, one of the leading providers of information security and compliance solutions.
The PCI DSS is a requirement for all entities that store, process, or transmit cardholder data and has been endorsed by all of the major card brands, including Visa Inc., MasterCard Worldwide, American Express (News - Alert), Discover Network and JCB.
In a press release, Mike Iacobucci, president and CEO of Interactions, said, “Interactions is committed to providing the most secure transactional environment as possible. Receiving compliance validation with the PCI DSS reflects our commitment to our customers, and in turn, their consumers, to constantly do all we can to safeguard financial and other data.”
The Interactions platform delivers an engaging customer experience beyond that offered by any other system or service currently available. The platform realizes both the value and benefits of automation. Apart from gaining PCI DSS compliance validation, Interactions recently introduced a new self-service platform, called Interactions’ patented HumanTouch technology. This new technology is raising the bar on both security and convenience.
HumanTouch helps callers to speak as naturally as if they were talking directly with an agent, while providing a comparable level of security and privacy as other self-service systems.
Iacobucci went on to say, “Consumers have become wary of providing credit card and personal information to random call center agents, and many companies are reluctant to implement self-service for collecting credit card information due to inconvenience and other factors. Instead, Interactions provides a convenient alternative to talking directly with a representative, while providing the added security of eliminating a call center representative’s direct access to a customer’s credit card and personal information.”
Interactions’ patented technology captures virtually any data which includes email address, login credentials, product and problem descriptions. It also has the ability to interpret free-form responses.
Robert J. McCullen, chairman and CEO of Trustwave, said, "By validating PCI DSS compliance and implementing the proper security controls and engaging in penetration testing, Interactions has taken the proper steps toward adhering to security best practices.” Carolyn John is a Contributor to TMCnet. To read more of her articles, please columnist page.
Edited by Jaclyn Allard