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SugarCRM Appoints John Mertic as the New Community Manager, Intros SODA v2 at OSCON
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July 26, 2011

SugarCRM Appoints John Mertic as the New Community Manager, Intros SODA v2 at OSCON

By Jayashree Adkoli
TMCnet Contributor

Close on the heels of its success as the world's fastest-growing customer relationship management (CRM) company, SugarCRM (News - Alert) today announced the appointment of John Mertic as its new community manager to manage its surging open source community.

Announcing the appointment of Mertic at O'Reilly Open Source Convention (OSCON) in Portland, Oregon, SugarCRM also introduced the beta release of SODA v2, at OSCON. SODA v2 is a major upgrade to one of the open source tools built by SugarCRM for the functional testing of web applications.

Mertic, a PHP professional, is the author of two books on open source CRM, including the new eBook Building on SugarCRM: Creating Applications the Easy Way, which highlights the technical value of the SugarCRM platform for developers and addresses why a CRM platform is more advantageous than a CRM package.This eBook is published by O'Reilly Media and will be available free to all OSCON attendees.

According to SugarCRM, its open source community has surged to over 800,000 SugarCRM Community Edition users. Currently, over 29,000 developers have registered on - the SugarCRM community website - and there are over one thousand projects on SugarForge and SugarExchange. Aggregate, over 10 million downloads of SugarCRM and its related projects have been observed. In addition, there are more than 800,000 people currently using SugarCRM at more than 70,000 organizations across the globe.

The latest beta release of SODA v2 represents SugarCRM's commitment to open source and contributing to other vendor-agnostic open source projects such as PHP, SodaMachine, MeterMaid, SugarMMM, TidBit, and

Apart from distributing the free copy of Mertic's eBook to attendees at OSCON, SugarCRM will also be participating in a number of programs and activities such as a free half-day tutorial and speaking sessions by John Mertic.

The tutorial hosted by Mertic entitled "Building an Application on the SugarCRM Platform," will provide information to attendees on how to build a business application on the open source SugarCRM platform. The speaking sessions by Mertic titled, "Making Your PHP Application Easy to Customize," will provide attendees with techniques and best practices for enabling customization of their PHP application.

As a platinum sponsor of OSCON, SugarCRM has opened a booth at the event wherein the company’s architects and engineers will talk about their open source projects, test and development tools.

Dave Wilson, technology director for University Readers – a provider of custom publishing solutions for over 2,000 instructors nationwide – said in a statement, "As our business began to grow, we realized our current infrastructure of photocopied paper forms to capture crucial data and manage projects was not scalable. This process led to decentralized data that was not visible to all areas of the company and was not optimal for our partner management processes. After evaluating several CRM tools, we decided that the SugarCRM Community Edition was the only open source CRM solution that met our scalability requirements."

As a provider of CRM software, SugarCRM initiated the Open+ Developer Program, which facilitates developers to interact more closely with SugarCRM's engineering and technical teams in helping shape the future of the product family. As Open+ program members, they are granted access to SugarCRM's development repositories on GitHub. The members are also included in early access programs and given the option to participate in monthly webinars to learn and discuss developing on the SugarCRM platform.

As reported by TMCnet, SugarCRM recently announced support for Cisco (News - Alert) Cius business tablet.

Jayashree Adkoli is a contributing editor for TMCnet. To read more of Jayashree's articles, please visit her columnist page.

Edited by Rich Steeves

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