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Wyse and VMware Customers Move into Post-PC World
Call Center Software Featured Articles
September 01, 2011


Wyse and VMware Customers Move into Post-PC World


By Raju Shanbhag
TMCnet Contributor

VMware has announced that along with Wyse Technology, the number of customers using Wyse hardware and virtualization software in conjunction with solutions from VMware is on the rise all over the world.

Jewelry Television, one of the world's largest jewelry retailers, is very rich with multimedia assets, and that extends to their virtual desktop deployment. Allowing the company to keep up with what the customer on the phone is actually watching, Jewelry Television's call center representatives stream the live TV show directly to their desktops after incorporating Wyse TCX virtualization software. Despite the fact that approximately 300 CSRs are streaming multimedia live to their Wyse devices, this places no undue burden on the network because of the innovative nature of Wyse TCX, the company stated.


“We are excited to see strong customer adoption of VMware View with Wyse Technology products across multiple industries," said Vittorio Viarengo, vice president, End-User Computing, VMware. "This strong momentum is prompted by the operational efficiencies, cost savings, improved security and flexible user access that our joint solutions provide customers. With the enhancements being delivered in VMware View 5, we look forward to further accelerating this joint customer momentum.”

Gwinnett Medical Center encompasses two hospitals plus additional supporting medical facilities, with more than 4,100 employees and 800 affiliated physicians serving Gwinnett County, Georgia, just north of Atlanta and with roots that go back more than 60 years. All running on VMware View, Gwinnett has over 800 Wyse devices consisting of the Wyse V10LE, V90LE and P20 zero clients, the company stated in a press release.

Recently, the company announced that it was introducing for the first time a flexible packaging and software licensing model that will allow enterprises to purchase application infrastructure software based on virtual machines, rather than physical hardware CPUs, and to pay only for the licenses in use. This week, VMware unveiled its vFabric 5, an integrated application platform for virtual and cloud environments.

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Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

Edited by Rich Steeves

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