January 19, 2012
TimeTrade Showcases Online Self-Service Appointment Scheduling Solutions
By Madhubanti Rudra
TimeTrade, a global provider of online appointment scheduling solutions, recently showcased its flagship, online customer experience management software solution TimeTrade Retail at Retail’s Big Show (NRF Expo 2012).
TimeTrade maintained that TimeTrade Retail 2.0 gives retailers a significant operational and bottom-line boost through increased satisfaction, loyalty and revenues. The solution has been designed to simplify the process of how, when and where customers meet with retail sales and service representatives.
Based on TimeTrade Customer Experience Cloud (SaaS (News - Alert)) platform, TimeTrade Retail integrates in-store customer queue management with online appointment scheduling for a managed, streamlined and enhanced customer experience. The solution can be used on the iPad, Android phones and iPhones to monitor the in-store customer flow queue. The solution is used worldwide in retail stores for improving business process efficiencies.
One of the biggest advantages with this solution is its ease of installation and seamless integration with other systems applications. The solution can be rapidly deployed and easily integrated with in-store Point of Sale, customer record, customer service, CRM, and marketing automation systems, company officials pointed out.
“TimeTrade Retail creates a fully integrated store environment that manages customer appointment demand as well as real-time scheduling of in-store service and support resources,” Gary Ambrosino, president of TimeTrade, noted in a statement.
TimeTrade’s online self-service appointment scheduling solution is used in more than 10,000 retail locations worldwide, booking over two million appointments per month. TimeTrade’s retail customers include such brands as Guitar Center, J.Crew, PETCO, Smith + Noble, Sony, and Sprint (News - Alert). These retail heavyweights use the TimeTrade software to increase store foot traffic and manage peak demand periods associated with new product introductions.
“Providing a simple and consistent customer experience is crucial for enhancing retail sales and customer service. Through their example of helping blue chip retailers to fully empower their customers, TimeTrade delivers on the promise of quality customer engagement across all channels – from web to mobile to brick and mortar store visits,” said Ed Cleary, associate publisher of Retail TouchPoints, a leading online source for best practices in customer-centric strategies in retail.
Last month TimeTrade announced integration of the TimeTrade Cloud with widely used enterprise office suites: IBM (News - Alert) Lotus Notes and VMware Zimbra. This capability extends TimeTrade’s existing direct integration with Microsoft Exchange, now making TimeTrade’s one-click appointment scheduling available to Notes and Zimbra (News - Alert) users via outbound emails, web sites, and social media.
Customers and prospects can access and book time with company personnel 24/7 anywhere, while giving companies an unprecedented opportunity to streamline how sales, support and customer service appointments are scheduled.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration, click here.
Stay in touch with everything happening at ITEXPO. Follow us on Twitter.
Madhubanti Rudra is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Jennifer Russell