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Southwest Airlines Chooses Amadeus' Altea Reservations Solution
Call Center Software Featured Articles
April 23, 2012


Southwest Airlines Chooses Amadeus' Altea Reservations Solution


By Rahul Arora
TMCnet Contributor

Southwest Airlines recently announced it has signed an agreement with Amadeus IT Group, a prominent transaction processor and provider of advanced technology solutions for the global travel and tourism industry. The agreement will effectively deploy the Amadeus’ Altea reservations solution to support its international service.


A complete passenger service system, Altea delivers full reservation, inventory and departure control capabilities – and delivers a uniquely integrated customer management solution. Altéa is a very flexible passenger service system (airline PSS) and features a modular approach. The solution will help Southwest Airlines operate international flights in 2014.

"We could not be more impressed with the experience and knowledge Amadeus IT Group brings to the table," Southwest Airlines Chairman, President, and CEO Gary Kelly, said in a statement. "They are a premier technology provider, and we are confident in their ability to meet and exceed our needs as we prepare for the exciting opportunity to extend the Southwest brand into the international marketplace."

Because it is a modular solution, the Altéa Suite can be tailored to fit any business environment and easily integrate with a range of upstream and downstream applications. With Altea, the companies can make the move to new generation passenger service systems by implementing superior features with enhanced functionalities.

"We are delighted to welcome Southwest to the Altea community. Southwest has clearly selected Amadeus because of the strength of our diverse product portfolio, the capabilities of our people, and also our unmatched ability to help the airline maintain its low cost structure while providing innovative technologies that can support an ever-evolving business model," said Julia Sattel, Senior Vice President, Airline IT, Amadeus.




Edited by Braden Becker

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