SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

CHANNEL BY TOPICS


QUICK LINKS




Conceptshare Leverages Zaplee to Deploy Cloud-Based Call Center
Call Center Software Featured Articles
July 06, 2012


Conceptshare Leverages Zaplee to Deploy Cloud-Based Call Center


By Rajani Baburajan
TMCnet Contributor

Zaplee, a company that helps small to medium-sized businesses implement their call centers, recently unveiled a case study that detailed how it helped Conceptshare, a cloud-based provider of communications and collaboration solutions, create a cloud-based call center system.


Conceptshare used Zaplee and Skype (News - Alert) to create a cloud-based call center system that yields 50 percent savings when compared to traditional multi-office PBX systems. The integration with Skype has helped the company maintain seamless connectivity and keep track of all calls.

The cloud call center also helped the company save on long distance calls and give free unlimited calling between employees, no matter where they are located.

“We don’t have to worry about managing hardware either,” said ConceptShare CTO, Chris D’Aoust, in a statement. “Hardware with a traditional PBX (News - Alert) system would have been roughly $200 per month, and the service rental was going to be roughly $250 per month compared to $175 per month for Zaplee.”

Zaplee also helped ConceptShare set up a voicemail for each user instantly rather than waiting for each of them to set it up. The solution has also increased mobility among its employees.

D’Aoust says they were especially impressed when Zaplee had their developers work on additional features so that the service would suit their needs.

“Before we had cordless phones, so if there was a problem with the software in the middle of the night and the call dropped, we lost it,” D’Aoust said. “But Skype always keeps track of calls in the history so we don’t deal with the phones going out and not knowing who is on the phone.”

In another similar development, Telax Hosted Call Center, a provider of contact center technology, announced that Fibernetics Corporation, a competitive local exchange carrier (CLEC) that offers VoIP products and services, has selected its contact center solution.

Fibernetics chose Metaswitch integrated contact center solution from Telax to replace its existing Automatic Call Distribution System (ACD).  



Want to learn more about cloud computing solutions geared specifically towards small to medium-sized businesses? Then be sure to attend the Cloud4SMB Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX. Cloud4SMB Expo is the first event of its kind to focus on the unique needs and challenges of SMBs seeking to leverage the benefits of cloud computing solutions. The conference is dedicated to real-world business strategies and implications for growing businesses utilizing the cloud and will provide the knowledge and information SMBs need to compete and succeed. For more information on registering for the Cloud4SMB Expo click here.

Stay in touch with everything happening at Cloud4SMB Expo. Follow us on Twitter.




Edited by Brooke Neuman

Call Center Software Home Page





Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2020 Technology Marketing Corporation. All rights reserved | Privacy Policy