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Nexidia to Accelerate Use of Speech and Text Analytics in Contact Centers Says Saddletree Research
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August 29, 2012

Nexidia to Accelerate Use of Speech and Text Analytics in Contact Centers Says Saddletree Research

By Calvin Azuri
TMCnet Contributor

A new research brief from Saddletree Research revealed that Nexidia (News - Alert) will drive speech and text analytics usage within the contact center market via its Analytics OnDemand program which was recently launched by the company. Nexidia is a global provider of customer interaction analytics solutions that enables transformation and improvement in the ways in which businesses communicate with their customers.

In a release, Saddletree Research president, and author of the research, Paul Stockford said that, “The value of speech and text analytics is no longer in question in the contact center industry. The hurdle that remains for many companies is finding the financial resources necessary in order to bring these solutions to bear in their own contact center operations. Nexidia Analytics OnDemand provides these companies with a means by which to clear this hurdle. Saddletree Research believes the affordability of Nexidia Analytics OnDemand will markedly accelerate the use of speech and text analytics in the contact center market.”

The Analytics OnDemand program from Nexidia has been designed as a highly scalable and easy to implement hosted interaction analytics solution for contact centers. Leveraging the solution, users can benefit from substantial reduction in total cost of ownership as opposed to traditionally used on-premise deployments.

Paul Stockford said that, “We anticipate that the availability of Nexidia Analytics OnDemand will spur the growth of analytics implementations to heretofore unprecedented rates over the next 18 to 24 months.”

The Saddletree Research brief titled - “Nexidia Analytics OnDemand: Comprehensive Analytics in a Hosted Service Package,” takes into account the capability of the program in providing “full speech and text analytics” without the need for contact centers to make associated investments otherwise necessary to make use of these advanced customer intelligence solutions.

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Edited by Brooke Neuman

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