September 11, 2012
OSF Unveils GPS Incorporation Tool for Btracking, Salesforce
By Carolyn J Dawson
OSF Global Services recently unveiled the OSF Integrator which has been specially designed for the Btracking and Salesforce. The OSF Integrator is an easy to use plug-in that will be able to connect the Btracking GPS mobile management solution with Salesforce. Btracking’s mobile workforce tracking capabilities have been incorporated with the best-in-class customer management tools from Salesforce by the latest OSF Integrator, thereby offering instantaneous insight into field actions and possible novel customer opportunities to supervisors and Salesforce users.
Users can examine geocoded GPS data from employees' smartphones with the integration tool. The tool also allows users to examine dedicated GPS hardware directly in Salesforce, thereby offering an instantaneous view into the position of field agents and customer communications. Users can utilize the incorporation tool to transform CRM contacts into data points on a street map. This capability allows users to obtain driving directions and travel information, send out the closest available technician, and recognize sales opportunities within a precise radius.
Drew McNicholl, senior director for Business Development at Btracking said, "We are very excited to be working within SalesForce.com, with a world class partner such as OSF Global Services. We believe that a highly integrated level of support and value-add can be achieved for organizations within this new plugin. The ROI is significant, and is readily recognized by clients."
Out-of-the-box software can now be transformed into incorporated customer data solutions with OSF Integrator for Btracking and Salesforce. In a release, Gerard Szatvanyi, president and CEO, OSF Global Services said, "OSF has been serving SMBs since our founding nearly a decade ago. We understand their need for simple, powerful solutions. As a result we are committed to delivering integrated customer engagement tools to businesses that require value-driven applications."
The OSF Integrator can be downloaded on a trial basis by any Btracking user from Salesforce AppExchange for no extra cost. The trial version can be used by maximum two Btracking users for geocoding 100 account locations. The Professional release of OSF Integrator, which has been priced at $6.00 for every user, does not have any restrictions on the number of Btracking users and can geocode any number of account locations.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Brooke Neuman