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TMCnet Call Center Software Week in Review
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September 29, 2012

TMCnet Call Center Software Week in Review

By Tracey E. Schelmetic
TMCnet Contributor

Welcome to this week’s rundown of the news in call center software.

In a recent survey sponsored by SAS (News - Alert) and Harvard Business Review Analytic Services, it has come to light that intuition is no longer enough to base today’s businesses decision-making process. The increasing demand to accomplish profitable business results quickly has shifted the paradigm of decision-making to data driven methods and technology. The study revealed that 50 percent businesses enjoyed their enhanced financial performance through their analytics.

Read the article here.

3CLogic (News - Alert) recently announced the expansion of its business operations within the Asia Pacific (APAC) marketplace. The company is currently experiencing rapid growth and is taking this opportunity to consolidate its position within the APAC market. 3CLogic is a provider of cloud based inbound and outbound customer interaction channels and leaders in CRM integration, speech analytics and Work Force Management (WFM).

Read more here.

Mobile phones and devices are becoming the biggest medium for accessing the Internet across the globe, which has been transforming the overall scenario of online marketing and business in a very impressive manner. More and more people have now been using mobile devices for carrying out their online search and shopping activities.

Find the complete article here.

Capillary Technologies, a social CRM company that helps retailers engage over mobile, e-mail, social and in-store channels, announced that it has raised about $15.5 million in series A funding led by Sequoia Capital (News - Alert) and Norwest Venture Partners. Existing investor Qualcomm Ventures also participated in this round.

Read the article here.

A provider of healthcare data analytics and predictive modeling technology in the life sciences industry, Qforma recently announced the launch of a new product called MobileMETRx. MobileMETRx is a universal Web and mobile application that provides field sales representatives with on-demand access to Qforma market analysis.

Read the full article here.

Facebook’s (News - Alert) decision to purchase Instagram, the photo-sharing app, seems to have been a calculated move on the social networking giant to bring in more users into its network and allow more interaction to take place within Facebook walls. With over 100 million registered users and growing, Instagram already has five billion photos shared. In addition, many brands are already looking to engage with users and hopefully monetize this relatively new social media platform.

Read the article by following this link.

That’s all for this week in the world of call center software. See you next week.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

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