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Telecom Italia Selects Kofax Solutions to Optimize CRM Platform
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October 09, 2012

Telecom Italia Selects Kofax Solutions to Optimize CRM Platform

By Rahul Arora
TMCnet Contributor

Kofax plc, a provider of Capture Enabled BPM (business process management) solutions, recently announced that its solutions have been selected by Telecom Italia (News - Alert), a global telecommunications provider, to optimize its customer relationship management (CRM) platform.

According to the officials from Kofax, the company’s capture, transformation modules and communication server will be used by Telecom Italia to capture and perfect business critical content from inbound and outbound customer communications in both paper and electronic formats. The solutions will also allow Telecom Italia to seamlessly extract relevant information and automatically decide which business processes to send it to.

Kofax Capture automates and accelerates business processes by capturing all types of paper and electronic documents and forms, transforming them into accurate and actionable information and delivering it all into your core business applications, processes and workflows. On the other hand, Kofax Transformation Modules streamline the transformation of different document types into structured electronic information, ready for delivery into business processes. The Kofax Communication Server, formerly TOPCALL Communication Server, coordinates and performs the automated exchange of information by integrating inbound and outbound communication channels.

“Telecommunications providers operate in a hyper-competitive environment where customer loyalty can change overnight,” said Howard Dratler, executive vice president of field operations at Kofax. “Leading providers like Telecom Italia implement Kofax to ensure their employees have access to up-to-the-minute, accurate information in order to optimize customer engagement.”

In related news, a prominent construction firm that deals in modular homes, educational and commercial structures, bought a $500,000 contract with Kofax, the U.S. Military contracted Kofax to process 40 million credit statements, invoices and memberships for a $500,000 contract, a financial advisory company contracted the company to process 20 million documents to deal with brokerage, and intra-customer correspondence under a yearly contract worth almost $300,000.

Edited by Rachel Ramsey

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