October 09, 2012
Olacabs Selects AMEYO for Complete CIM Solution
By Raju Shanbhag
Ameyofrom Drishti is a contact center software that provides advanced features for inbound, outbound and blended processes of big sized contact centers with more than thousand employees. It is well suited for communications solution for next-generation contact centers that require state of the art facilities. With these advanced features, Ameyo allows contact centers to easily manage their workforce, departments, customers, processes and performance parameters.
Recently, car rental service provider OlaCabs, selected AMEYO to improve its Customer Interaction Management (CIM).
Drishti's AMEYO solution easily merges with OlaCabs’ internal CRM to provide auto population of leads and scheduling of automatic callbacks. With click to call and sms confirmation features for bookings, AMEYO was modified to provide a customer manager API.
With the Internet being used by an increasing number of people in India, online car rental is getting popular. It’s convenient, safe and easy. While companies such as Olacabs are here to explore the growing possibilities in this field, they need advanced technology to help them as their business model makes use of two way communication between the vendor, the customer and Olacabs.
Ankit Bhati CTO at Olacabs explained, "At Ola we leverage technology to bring efficiency and quality service to our customers. We required a solution that was flexible to cater to our specific needs of contacting interested customers for their car rental needs. That is where Ameyo came in, their impressive technology replaced our previous solution and integrated easily with our current systems including our CRM and SMS backend applications.”
Recently, the company started providing Dual-tone multi-frequency signaling (DTMF) Masking, which offers improved IVR transaction security.
Edited by Brooke Neuman