October 11, 2012
Tigerpaw Sofware Launches Tigerpaw Mobile App
By Jayashree Adkoli
Tigerpaw Software, a group of integrated software modules designed for contact management, sales and quoting management, service management and inventory management, will be accessible on any phone from anywhere with the newly unveiled mobile application – Tigerpaw Mobile.
Tigerpaw Software is Tigerpaw Software, Inc.’s comprehensive tool for helping IT, telephony, security, audio/video and POS businesses increase growth and make informed business decisions.
As a field service management solution, it allows businesses to manage, automate and integrate business functions including service, accounting, customer relationship management (CRM), inventory, sales, marketing, purchasing and workflow within one easy-to-use system.
The new mobile application, Tigerpaw Mobile is a hybrid application built using local application and HTML 5 technologies. As an on-the-go field service management solution, it allows users to: log time and expenses, update tasks, document work completed, create and revise service tickets and obtain signatures – all from mobile phones.
According to Tigerpaw, the new mobile app is a process-driven solution that focuses on productive field service management and hence provides users with a daily agenda that helps them plan their day and finish jobs more efficiently.
It also offers them the ability to begin travel, endtravel/begin work and update work completed.
Capable of supporting multiple platforms including Apple, Android and BlackBerry (News - Alert) devices, the Tigerpaw Mobile app allows users to work with their preferred device to complete their work anytime, anywhere, as it also allows users to complete the work while offline and then automatically syncs as soon as a technician regains connectivity.
Apart from featuring GPS integration, the new Tigerpaw mobile app also allows users to take photos and attach them to service tickets. In addition, clients can use their fingers to sign service orders, allowing users to avoid conflicts and get paid more quickly.
In order to improve productivity and accelerate process completion, the Tigerpaw Mobile app has been provided with dispatch board integration as well. With the help of this feature, a tech can work a ticket, close out a job, update the status information automatically and display it in Tigerpaw's Dispatch Board in the corporate offices – all while on the go.
"We are excited to launch Tigerpaw Mobile at our National Conference, where users will be able to see firsthand the efficiencies that technicians can experience in the field," said Doug Sikora, director of software development for Tigerpaw. "Being able to leverage the power of Tigerpaw from their mobile devices will take the user experience to a whole new level, and create new opportunities for clients to improve their processes and increase productivity."
The Tigerpaw software generally has four modules in the suite: CRM for contact management and marketing; quotes for sales automation, opportunity management and line item quoting; PSA for customer service, maintenance contracts and technician tracking; and inventory management software for purchasing and inventory.
In recent news, Tigerpaw Software, Inc. announced a new hosted solution, Tigerpaw Cloud, which offers the functionality of Tigerpaw’s desktop client delivered via the Web on Windows PCs and Apple (News - Alert) devices.
Edited by Braden Becker