October 20, 2012
TMCnet Call Center Software Week in Review
By Tracey E. Schelmetic
Welcome to the end of another week. It’s time to wrap up the week’s events in call center software.
Indosoft (News - Alert) Inc., a provider of contact center technology to medium-sized and large call centers, has appointed iNET Solutions as a certified reseller of its Q-Suite for the Middle Eastern region.
iNET Solutions Ltd. is an IT Services company in Ramallah City. It offers IT, PBX and contact center solutions to its customer base.
Read the full article here.
Grupo Félix Santiago Melián will be utilizing Esker’s technology for their invoicing offering. The centralized computerized invoicing offering, which will function in a Microsoft (News - Alert) Dynamics NAV setting, will aim to serve all the organizations in the group.
Read more at this link.
The cloud computing SaaS (News - Alert) (Software-as-a-Service) market is becoming more competitive day by day. Giva, a provider of cloud computing SaaS for the ITIL Help Desk, Customer Service/Call Center and the Service Desk, has announced a significant milestone in surpassing Salesforce.com (News - Alert) Service Cloud in the competitive service cloud market.
Read more here.
Call center managers at The Christian Broadcast Network thought they could get every soul in the company together for training at the same time – well, they didn’t have a prayer of achieving that goal. Since the call center agents are there to address the spiritual needs of thousands of callers, it’s not easy to pull them away from their duties, and therefore a holy terror to try and coordinate training sessions.
That is, until the company found the right call center software, which proved to be a heaven-sent gift.
Read the article here.
Celeritas Group LLC, a Colorado-based investment and management holding company, has selected Soffront to gain essential visibility into its sales pipeline and improve its sales performance cycle. Officials with Soffront Software claimed that in October of 2011, Celeritas Group implemented Soffront Software CRM, and they have already seen impressive results.
Read the full article at this link.
It goes without saying that for call centers to run effectively and efficiently, they need to provide newer and more innovative services and features to their customers. That’s exactly what Evolve IP (News - Alert), a cloud services company, did when it introduced major upgrades for its enterprise class Evolved Call Center solution.
Read the article here.
That’s all for this week in the call center software marketplace. Have a great weekend!