October 27, 2012
TMCnet Call Center Software Week in Review
By Tracey E. Schelmetic
It’s the weekend, and it’s time for a quick review of the week’s events in call center software.
This week, Marketo (News - Alert) introduced Marketing Nation, a free network for Marketo customers. Marketing Nation features best practice tips and resources for marketers, programs and opportunities for one-on-one interaction with consultants, etc. Marketing professionals need a new generation of software in order to adapt in the world of accelerating change to find customers, network, build relationships, and engage with customers in real time across social media, e-mail, e-commerce storefront mobile devices and a variety of other channels.
To read the full article, click here.
Financial services company Primerica, Inc. has chosen to implement Avaya’s (News - Alert) Customer Experience Interaction Management solution, a full-service contact center platform, at its new headquarters. Primerica , based in Duluth, Georgia, is a marketing company that sells financial products and services using a hybrid model of direct selling, franchising and distribution. Primerica says it plans to deploy new customer service capacities to serve both direct customers and its 90,000 independent representatives to drive service through both self and assisted service.
Read the article here.
Navatar (News - Alert) Private Equity introduced a newly released version of Navatar Private Equity CRM. The updated version enhances the already dependable functionality provided in the Navatar Private Equity CRM. The product is offered completely through the cloud, and is utilized by companies to manage their operations. It is ideal for functions such as, investor relations, fundraising, portfolio, deal flow and capital calls/distributions.
For the full article, click here.
Recently, ClientHouse, a customer relationship management (CRM) consultancy, unveiled its Veeva Competence Center. According to the company, this new center offers committed expertise in deploying and managing the Veeva CRM solutions to life sciences companies. Veeva CRM is an advanced cloud-based CRM system for the life sciences industry. It allows companies to make the shift from slow and inflexible to agile. They can change from marketing in numerous channels to combined multichannel marketing.
Read the full article here.
A provider of accounts receivable management software and consulting services, Ontario Systems (News - Alert) has announced the release of Contact Savvy, the next-generation contact management service. In addition to a hosted dialer, Contact Savvy features IVR and messaging capabilities fully integrated with the
company’s FACS, Artiva and Collect Savvy applications. It also includes a consulting service, helping clients to analyze data and ensure they’re using efficient dialing strategies.
Find the complete article here.
That’s all for this week in call center software. Have a great weekend.