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TMCnet Call Center Software Week in Review
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November 03, 2012

TMCnet Call Center Software Week in Review

By Tracey E. Schelmetic
TMCnet Contributor

Welcome to the end of a very trying week (at least for the Northeast U.S.) and an opportunity to wrap up the week’s events in call center software news.

Noble Systems (News - Alert) is streamlining and enhancing customer billing operations for MCV Physicians. The company has delivered its unified contact center solution tailored to the medical practice group of the Virginia Commonwealth University Health System. Noble Systems has delivered its unified contact center technology solutions to many healthcare-related organizations that are leveraging them to address pre-care and post-discharge patient communications, revenue cycle management and more.

Read the full article here.

To provide a closed loop quality monitoring process and give contact center agents a sense of ownership, Coordinated System has developed a Virtual Observer Agent Portal. Using the portal, agents can view peer statistics, play back their own calls, respond to evaluations and create their own reporting dashboards. Agent Portal eliminates the perception of big brother from the quality monitoring concept, and gives agents control over their performance and activities.

Read the full article here.

The whole industrial sector is seething with competition and companies across all sectors do their best to get an edge that will push them to the top. The food industry is no exception. Its bottom line is no different – increase customer loyalty, reduce cost and increase profit. Gage Foods, needing a CRM that would give it a clear advantage with advanced marketing and campaigning features, as well as the latest in social CRM, selected to achieve its objective, noted company officials.

To access the article, click here.

Coaching and workforce optimization solutions provider, Envision, recently welcomed its new CEO, Ron Strandin. Strandin steps into the shoes of founder and former CEO, Rodney Kuhn, who will remain the chairman of the board. Kuhn said the appointment of Strandin signifies a positive change for the company. The former CEO will continue to take active interest in the company’s business to help support Envision customers, employees and partners.

Read the full article here.

Elinext Group has completed two large CRM software development projects for clients in the U.S. The company says these milestones indicate the maturity of Elinext Group’s software development services. Both the two projects for the U.S.-based clients are completely cloud-based, and the services are delivered to end-users through the SaaS (News - Alert) model.

Read the full article by clicking here.

That’s all for this week in call center software news. See you again next weekend!

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