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Call Center Software Week in Review
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November 10, 2012

Call Center Software Week in Review

By Tracey E. Schelmetic
TMCnet Contributor

It’s the end of another week, and time to wrap up the week’s events in the call center software industry.

Optimal, a social media advertising and audience analytics platform, has launched the Audience (News - Alert) Matrix social analytics product. A Facebook preferred marketing developer and creator of, Optimal offers a comprehensive self-service ad platform for Facebook’s (News - Alert) native ad formats and real-time retargeting, via the Facebook Exchange (FBX). An introductory offer of Audience Matrix of U.S. Facebook members who use iPhone (News - Alert) 5 is available for free.

Read more about the news here.

Phizzle, a technology provider of advanced mobile marketing products and digital advertising solutions, has launched Affinity, a new loyalty solution. Affinity is expected to enhance Phizzle’s enterprise-grade digital platform and brand loyalty by activating redeemable ‘card-less,’ point-earning capabilities via mobile, social or in-person contact with a customer. It will provide incentive to sports fans or retail brand customers, and can be used as a primary rewards program.

Read the full article here.

Provider of customer contact and enterprise workforce optimization, Aspect (News - Alert) Software has announced the launch of Workforce Management 7.5, an advanced, integrated workforce management product and the newest iteration of the Workforce Management 7 platform. Leveraging the new version of Workforce Management, companies can improve the customer experience as they can create a better and more streamlined work environment for contact center agents. In addition, they have better control over interaction outcomes for supervisors, which in turn deliver improved consumer interactions.

Read more by clicking here.

Today, collections is big business, as Americans rack up (and are slow to pay down) more debt. But today’s collection solutions are different then solutions 10 or 20 years ago, thanks to advanced analytics capabilities. AR solutions provider SunGard is announcing this week that consumer collections agency Universal Fidelity LP has chosen SunGard’s AvantGard Predictive Metrics to help prioritize accounts for collections.

Read the full article here.

Collections and recovery software solutions provider CR Software (News - Alert) is this week announcing the release of Titanium 4.7, a new version of the company’s product that includes enhancements such as extensive customer-driven functionality added to improve collections and recovery through the use of alternate communication channels. Titanium, built on an open architecture platform, offers credit issuers, government organizations, collection agencies, healthcare groups and retail chains a commercial, off-the-shelf (COTS) solution with highly functional configuration, scalability and security.

Read the article here.

That’s all the call center software news for this week. Have a great weekend!

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