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TMCnet Call Center Software Week in Review
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November 17, 2012

TMCnet Call Center Software Week in Review

By Tracey E. Schelmetic
TMCnet Contributor

It’s the weekend, and time to take a look at the week’s events in the realm of call center software.

SalesFUSION has entered into a strategic partnership with Demandbase, a technology company that enables B2B marketers to improve marketing conversions and turn Web traffic into sales. This agreement calls on Demandbase to enrich SalesFUSION’s website tracking tool with real-time business information about SalesFusion client website visitors via Demandbase’s Real-Time Identification Service. The business’ information includes the company’s name, industry, size, location, revenue and nearly 40 other attributes.

Read the full article on TMCnet’s Web site here.

The term CRM has been around for quite a while, and it's not surprising that it keeps surfacing in most sectors of industry – including real estate. This is because CRM is all about “people, building relationships, retaining customers, selling products and much, much more.” And where would CRM be more pertinent than in real estate, which deals with listening to people, understanding their needs and catering to their preferences in a piece of property. That's why IXACT Contact Solutions Inc., the easy-to-use real estate CRM and e-mail marketing system, availed its product on Apple’s (News - Alert) new iPad mini.

Read the article here.

Provider of Software- as –a- Service and enterprise solutions, SutiSoft announced the release of SutiExpense 3.7. Web-based expense report software, SutiExpense can be easily configured to meet the unique employee expense reporting needs of small, medium and large businesses. According to the company, its intuitive icon user interface and flexible design supports rapid deployment and adoption.

Read the full article here.

Practice improvement firm Junxure will soon launch an updated version of its hosted CRM solution, Junxure Cloud, for financial advisory firms. Junxure already offers CRM technology, consulting and training for financial advisors. The first release of Junxure Cloud – set to be available in early 2013 – will provide CRM capabilities geared specifically toward financial advisors. The Raleigh, N.C.-based company plans to release subsequent versions over next year to expand on these capabilities, with the goal of making Junxure Cloud the most robust cloud-CRM application available in the market.

Find the full article here.

German software giant SAP (News - Alert) AG plans to infuse some CRM into HANA. At its SAPPHIRE user conference taking place in Madrid, Spain this week, the company announced its new SAP 360 Customer solution. Powered by the company’s SAP HANA platform, the solution is expected to harness the power of in-memory computing, cloud, enterprise mobility, and collaboration to allow organizations to change the way they engage with customers beyond traditional customer relationship management (CRM).

Read more here.

That’s all for this week in call center software. Enjoy the weekend.

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