November 19, 2012
Xtime Developing Auto Repair CRM
By Oliver VanDervoort
While the technological industry is just scratching the surface of what all of our high-tech computer chips and multi-platform applications can do, there’s not one company that has really stepped up and made itself the king of its respective market.
Xtime is looking to try and take that mantel. The company has developed a customer relationship management (CRM) platform for the automotive repair industry that could eventually make the company one its competitors come to fear. This particular CRM allows for automakers, dealers and drivers to communicate better and enhance the customer experience.
The platform also gives data-driven insight into operation and how profits can be increased.
“Xtime was founded to transform the auto service industry that has technologically not changed since 1980s,” said Xtime CEO Neal East. “Xtime’s cloud-based solution gives the auto services industry an overhaul where everyone wins. Car owners get a retail experience on par with leading online players, dealerships streamline core operational functions while capturing lost revenues, and auto makers generate incremental parts revenue while preserving brand loyalty.”
This CRM allows for all kinds of information, including repair orders and appointment data from a database that can be accessed in real time. The platform will allow dealers to check in with customers and set appointments as well as look up repair history and perhaps figure out a pattern of concern.
The CRM is impressive enough that Xtime recently received a second round of capital investment. This particular investment came from a group led by Bessemer Venture Partners that totaled $34 million.
Last year, the company had gotten a much smaller, but still very important $3-million investment from Keating Capital that allowed Xtime to move forward with the CRM development.
Xtime has been around since 2004, and currently boasts a staff of 225 employees. The company has a home based in Redwood Shores, California and has eight satellite offices around the world.
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Edited by Braden Becker