November 28, 2012
Altitude Software Integrates with Cisco Solutions
By Sujata Garud
Altitude Software has launched Altitude uCI application integration with the latest Cisco contact center solutions, Cisco Unified Communications (News - Alert) Manager 8.6 and Cisco UCC Solutions. With the Altitude uCI customer interaction management suite, contact centers can deploy a broad range of applications and services that improve the capabilities, performance, and management of Cisco (News - Alert) Contact Center solutions.
Altitude Software solutions have an extensive track record of integration with Cisco solutions to provide contact centers with unified agent desktops, agent script development, multimedia handling, and deployment and management of outbound campaigns. The duo’s clientele includes some of the leading integrators such as Spanlink, Wipro (News - Alert), and Tata Consulting Services
According to Miguel Lopes, marketing VP at Altitude Software, "Cisco and Altitude Software both have decades of experience working in the contact center arena, delivering substantial business results. Altitude Software's powerful applications can help Cisco customers deploy flexible technology that protects their investments while effectively improving, in real time, key operational and business processes in the contact center."
Eric LeBow, CEO of Spanlink, said, "We're always looking for ways to help our customers save time and money while increasing customer satisfaction. With our Altitude partnership we're thrilled to be able to offer solutions that help them build effective call campaigns faster than ever before, and with less technical intervention."
Recently, Altitude Software opened a new office in Dusseldorf and restructured its sales team with the appointment of contact center industry veteran, Miguel Lopes to lead the company’s new sales, partner and customer support team for Germany, Austria and Switzerland. A new account manager-- Mark Gutmann – was also appointed.
Until now, the company led its European operations from a centrally located office in Brussels. The company’s client portfolio includes high profile contact center customers and partners such as avocis, Teleperformance (News - Alert) and Transcom Worldwide. The latest expansion move is aimed at enhancing the company’s delivery capabilities in an industry that is seemingly on the lookout for agile software solutions.
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Edited by Brooke Neuman