December 05, 2012
Teleperformance Wins 2012 North American Frost & Sullivan Customer Value Enhancement Award
By Raju Shanbhag
Teleperformance has received 2012 North American Frost & Sullivan (News - Alert) Customer Value Enhancement Award, for its Virtual Briefing Center (VBC) portfolio.
VBC offers users access to various Teleperformance delivery centers. The VBC also provides the transparency and an extensive ability to look after site operations in real time, listen to live customer calls and communicate with local supervisors.
Prospective users can now conduct a 'virtual visit' of various places without making a dent in their wallets.
With the construction and installation of its Virtual Briefing Center (VBC), Teleperformance (News - Alert) has added a new dimension of innovation, quality and customer value improvement to its extensive portfolio of services.
The company-created VBC project sought to cater to the various problems imposed on clients with corporate travel restrictions.
Each year, Frost & Sullivan gives this award to the company that has shown excellence in deploying strategies that proactively produce value for its users.
“While competitors with similar global footprints also recognize the reluctance of prospective clients to travel to certain regions, none offer the high-quality live online video conference experience provided by Teleperformance's VBC," noted Frost & Sullivan Principal Analyst, Michael DeSalles. "At best, other service providers may provide a glimpse into their near-shore/off-shore facilities via YouTube (News - Alert) videos or short clips.”
Recently, the company was awarded the 2012 Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year at the 2012 Frost & Sullivan Asia Pacific ICT Awards. According to Sathya Subramanian, research analyst for Frost & Sullivan's ICT practice, Teleperformance’s performance, and ability to stay ahead in a highly competitive outsourcing market, has allowed it to become a dependable partner that provides excellence in customer experience.
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Edited by Braden Becker