December 12, 2012
Kcom Launches New Suite to Help Organizations Prepare for Enhanced Customer Service
By Tabitha Naylor
A new suite of utility- based managed communication services has been launched by Kcom, which is part of the KCOM Group. Whilst overcoming many of the barriers associated with investing in new capital intensive on premise based technology, the new suite provides organizations with the opportunity to develop a clear roadmap to transform its customer contact and business collaboration capabilities.
The suite of services, called Kcom Workplaces, includes contact center and unified communications capabilities. Not only is it fully flexible and based around a “per user” utility pricing model, it also enables users to be productive from wherever they are.
Based on average usage levels, this gives customers the ability to invest in technology. Around periods of high demand, it enables the addition of extra temporary capacity when required. For companies that have to cope with significant peaks in activity, for example retail organizations during the holiday period, this flexibility is ideal.
“Investing in an in-house solution can be daunting, particularly against the backdrop of tightening of capital investment budgets” said Sally Fuller, director of Strategic Propositions for Kcom. She further explained that not only do the CIOs need to ensure that in-house skills required to run the services are available, but also know if it’s resilient enough to cope with peak times of demand.
The ability to take a phased approach to introducing the new services is provided to companies and public sector organizations by Kcom’s Workplaces suite and it can be implemented in alignment with business requirements and unpredictable spikes in supply and demand.
Allowing for a smooth trouble- free transition and enabling clients to maximize the value of their legacy investments, workplaces suite of services can also be run alongside existing on premised based technology capabilities. Fuller concluded by stating that customers that it has spoken to recently, are really excited about the capability that its Workplaces services can offer them.
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Edited by Brooke Neuman