December 12, 2012
Cisco Contact Center solutions Now with Altitude uCI Applications
By Meenakshi Shankar
Contact center technology provider Altitude Software has decades of experience working with Cisco (News - Alert), the networking solutions provider. Both companies have been working together in the contact center arena, delivering substantial business results.
Recently, however, Altitude uCI applications integrated with the latest Cisco Contact Center solutions, which include Cisco Unified Communications Manager 8.6 and Cisco UCC solutions.
"Altitude Software's (News - Alert) powerful applications can help Cisco customers deploy flexible technology that protects their investment while effectively improving, in real time, key operational and business processes in the contact center," Miguel Lopes, marketing vice president at Altitude Software, said in a statement.
A fully integrated contact center can play a key role in the overall enterprise information value chain. Altitude uCI is a suite of applications aimed at helping organizations achieve a successful Unified Customer Interaction strategy.
The Altitude uCI customer interaction management suite enables contact centers to deploy applications and services that improve the capabilities, performance and management of Cisco Contact Center solutions.
A partner network, including integrators such as Spanlink, Wipro (News - Alert) and Tata Consulting Services, are working with Altitude Software and Cisco to deliver integrated solutions to contact centers worldwide.
Altitude Software has been offering a complete suite of modular solutions that enable companies to automatically respond to changing business needs, improve the overall customer service and achieve a significant return on investment. The company has a track record of integration with Cisco solutions to provide contact centers with unified agent desktops, agent script development, multimedia handling, and deployment and management of outbound campaigns.
According to Altitude Software, contact centers note the improved ability to develop and manage agent scripts and call campaigns, saving time and money while optimizing customer satisfaction.
Altitude Software has won over 50+ industry awards for innovation and performance, and has been included by Gartner (News - Alert) in the industry Magic Quadrants since 2000. The company was recognized once again as a finalist for “Innovation of the Year” at the European Call Centre & Customer Service Awards.
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Edited by Braden Becker