December 13, 2012
Contact Center Support Company Genesys Launches Genesys One Platform
By Oliver VanDervoort
In the world of small and medium sized businesses, there really is nothing more important than making sure your customers are being taken care of on a day to day basis. For a growing number of companies, this means opening up their own call centers as a way to make sure that they have enough people to answer their customer contacts.
Among the companies that are best suited to aid small and medium sized business in their goals is Genesys (News - Alert). The company has already been lauded as one of the best in the business and their newest creation, the Genesys One, will undoubtedly aid that reputation.
When a company launches a call center, it does very little good to have one that is operational if the center is not working up to its peak capabilities. Genesys believes that their solution will work to make companies who have launched their contact centers work that much better.
Genesys One is being billed as a sophisticated customer service solution that is able to support as many as 300 contact center agents on one server. This means that small and medium sized businesses (SMBs) can quickly and easily put the solution to work for them. The solution means that they can offer multichannel support more efficiently. Genesys One also offers programs such as routing, an agent desktop and real time reporting in one little package. The best part of this new solution is that it can be easily adapted to whatever kind of conditions the contact center is looking for at the time.
"Until now only the largest companies have benefited from the world’s most advanced customer service solutions," said Paul Segre (News - Alert), president and CEO at Genesys.
"With Genesys One, we are delivering more than a new product. SMBs now have access to a sophisticated solution that gives them instant access to industry-leading technology and years of customer service expertise and best practices – packaged together for rapid deployment and low TCO."
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Edited by Brooke Neuman