TMCnet - World's Largest Communications and Technology Community



The Customer is King, Don't Forget it, Says
Call Center Software Featured Articles
December 20, 2012

The Customer is King, Don't Forget it, Says

By Mini Swamy
TMCnet Contributor

Who says customer service isn’t that important? Not, that’s for sure.

Look around you, and everywhere you’ll find that bad service puts off more people than a bad product. Just one bad customer experience can set off quite a trend.

In fact, this was borne out of an Oracle (News - Alert) study that surveyed 1,400 European shoppers, and found that shoppers would willingly change their brand if they thought they could get better customer service.

And this is what made, the public records customer service website, sit up a little more and look to provide the quality services that customers expect during the holiday season.

The fact that the Oracle study also indicated that 81 percent of American shoppers are willing to pay extra for superior customer service, only served to reinforce the point that customers can be retained only by making them feel important enough through good, quality service. has hence made it possible for customers to access servicing vehicle history, driving records, warrant checks and more by making customer service agents available by chat or by phone 24/7.

Instances when 70 percent of shoppers stopped doing business with companies over just one bad customer experience, with a large majority going directly to a competitor, shows the degree of tolerance today’s customers have and what they expect in customer experience when they shop. – created to serve the needs of consumers looking for a fast, safe and convenient way to purchase vehicle history, driving records, warrant check or public records checks – ensures that all its customer service agents are professionally trained to handle public records problems, issue refund requests and field other account questions.

It hopes to achieve 100 percent retention of its customers and retain its reputation in the sector by providing high-quality customer service.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker

Call Center Software Home Page

Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2015 Technology Marketing Corporation. All rights reserved | Privacy Policy