December 20, 2012
The Customer is King, Don't Forget it, Says RecordFee.com
By Mini Swamy
Who says customer service isn’t that important? Not RecordFee.com, that’s for sure.
Look around you, and everywhere you’ll find that bad service puts off more people than a bad product. Just one bad customer experience can set off quite a trend.
In fact, this was borne out of an Oracle (News - Alert) study that surveyed 1,400 European shoppers, and found that shoppers would willingly change their brand if they thought they could get better customer service.
And this is what made RecordFee.com, the public records customer service website, sit up a little more and look to provide the quality services that customers expect during the holiday season.
The fact that the Oracle study also indicated that 81 percent of American shoppers are willing to pay extra for superior customer service, only served to reinforce the point that customers can be retained only by making them feel important enough through good, quality service.
RecordFee.com has hence made it possible for customers to access servicing vehicle history, driving records, warrant checks and more by making customer service agents available by chat or by phone 24/7.
Instances when 70 percent of shoppers stopped doing business with companies over just one bad customer experience, with a large majority going directly to a competitor, shows the degree of tolerance today’s customers have and what they expect in customer experience when they shop.
RecordFee.com – created to serve the needs of consumers looking for a fast, safe and convenient way to purchase vehicle history, driving records, warrant check or public records checks – ensures that all its customer service agents are professionally trained to handle public records problems, issue refund requests and field other account questions.
It hopes to achieve 100 percent retention of its customers and retain its reputation in the sector by providing high-quality customer service.
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Edited by Braden Becker