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TMCnet Call Center Software Week in Review

By Tracey E. Schelmetic
TMCnet Contributor

It’s a holiday weekend, which means it’s time to deck the halls and light the candles. Before you do, however, take a minute to catch up with the week’s events in call center software.

Look around you, and everywhere you’ll find that bad service puts off more people than a bad product. Just one bad customer experience can set off quite a trend. In fact, this was borne out of an Oracle (News - Alert) study that surveyed 1,400 European shoppers, and found that shoppers would willingly change their brand if they thought they could get better customer service.

Read more here.

“Paperless” is the buzzword you often hear from your service provider, encouraging you to drop paper forms and use e-forms in the interest of resource efficiency. Apart from doing your part for the environment, using e-forms instead of traditional paper forms has its own advantages. You can fill those forms faster, thanks to the associated programs.

Read the article on TMCnet here.

Altitude Software, a provider of contact center technology, received the 2012 Frost & Sullivan (News - Alert) Latin American Contact Center Applications Growth Leadership Award. The award recognizes Altitude’s impressive growth of its contact center applications in the Latin America market.

Find the complete article here.

Designed to deliver the best possible brand experience to customers and prospects in the social channel, social media management platform, MediaFunnel, announced the release of innovative, customizable customer service quality assurance protocols earlier today. MediaFunnel offers an integrated combination of outbound publishing features and powerful audience engagement capabilities.

Read the article here.

Acidaes Solutions’ flagship product CRMnext has been selected and deployed by Arshiya International, a pioneer in unified supply chain infrastructure and solutions, to power its growth plans. CRMnext delivers a comprehensive solution for the logistics industry, streamlining the entire marketing, sales and customer service processes by providing a common platform to the business development, account management and logistics teams.

Read the article here.

A single complaint, if left unattended, destroys all the good work that has been done and can even escalate to destroy a business. VehicleHistory.us.org was created to serve the needs of consumers and ensure that they’re satisfied, and that does indeed come as a breath of fresh air. Improving the image of the customer service industry by ensuring that there are no unhappy customers is a top priority for the new website. A rather tall order you may think, but the company is keen on building itself in a way that will instill confidence in its customers.

Read the full article here.

That’s all for this week in call center software. See you again next week, and happy holidays!

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