December 27, 2012
Cyara Solutions Appoints New GM, VP of Field Operations for the Americas
By Deepika Mala
William Aston, an enterprise software sales leader with extensive background in contact center, IVR, speech and CRM markets, recently joined Cyara Solutions (News - Alert) as general manager and vice president of field operations for the Americas.
In his new role, Aston and his team will work together to serve and grow Cyara business in the Americas among new and existing customers including financial services companies, telcos, utilities and government agencies.
“Bill Aston’s excellent track record in exceeding quotas in enterprise software sales and his leadership experience building winning teams will serve us well in solidifying our foothold in the U.S. market,” said Alok Kulkarni (News - Alert), CEO, Cyara. “He is charged with growing our fledgling U.S. customer base and building the organization to establish a firm presence in the US from which we can assure continued market share and sustain Cyara’s customer-focused reputation.”
Before joining Cyara, Aston held senior-level sales and management positions at Genesys, Avaya, Remedy, Agile (News - Alert), Voxify and KPMG.
Cyara Solutions is a pioneer of next-generation premises- and cloud-based solutions for testing, monitoring and simulation of interactive voice response and contact center systems and applications. It helps Fortune 500 companies redefine their customer service through a better contact center experience.
“I am excited to be joining a young company that has made so much progress in such a short period of time,” says Aston “Their blue chip customer base and the level of customer satisfaction, enthusiasm and references point to the solidness of the company,” said Aston. “The Americas represents a giant market, and I am pleased to lead the effort here.”
In related TMC (News - Alert) news, Cyara has released its Cyara Solutions Suite, version 4.1, which includes key performance, usability and reporting enhancements.
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Edited by Braden Becker