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iQor Acquires the CCT Group

By Anil Sharma
TMCnet Contributor

iQor (News - Alert), a global provider of intelligent customer interaction and outsourcing solutions, has acquired the CCT Group, a source of dedicated, shared and hybrid contact center outsourcing solutions, from majority investor Headland Capital Partners.

“The acquisition of the CCT Group is part of our strategic plan to apply our technology-enabled solutions and deep analytics capabilities to a broader platform,” said Norm Merritt, president and CEO at iQor, in a statement.

Clients are demanding the latest sophisticated technology, processes and methods along with actionable insights from cutting-edge analytics and business intelligence tools. 

“We believe acquiring CCT will expand our abilities to offer our respective clients a wider range of technology-enabled solutions and Big Data analysis into the increasingly complex customer experience,” said Merritt.

Officials with iQor said that CCT has a blue-chip customer care client base that complements and extends the company’s client profile in key verticals, including telecommunications, retail and business services.

The acquisition reportedly also bolsters iQor’s technology offerings while expanding its global footprint in Latin America and the Philippines, allowing clients to take advantage of a broader set of skills and labor markets across the world.“We look forward to joining the iQor team,” said Richard Eychner, current CEO at CCT.

Eychner said that iQor and CCT share a vision and culture of using the best technology and the best talent around the globe to deliver world-class customer service to their customers. 

“By combining our strong global brand, service culture and reputation, and large and loyal customer base with iQor’s technology platform and analytics capabilities, we believe we can continue to build and bring solutions to the market that place customer relationships at the center," he said.

iQor is acquiring CCT free of its existing debt with the support of iQor’s equity owners, Huntsman Gay, CVCI and Starr Principal Holdings.

"Our additional investment today underscores our belief in iQor’s opportunity to transform the BPO industry,” said Gary Crittenden, managing partner of Huntsman Gay Global Capital, a majority investor in iQor.

CCT brings an exceptional track record in customer care and will enhance iQor’s growth as a leader in the BPO space. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker

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