December 31, 2012
Virgin Money Snags 2012 Customer Experience of the Year Award
By Deepika Mala
Virgin Money, a provider of credit cards, mortgages, savings, pensions, investment and protection products to over four million customers, was recently recognized with the prestigious 2012 Customer Experience of the Year Award for Banking in the UK Customer Experience Awards.
In a statement, Brian Brodie, Customer and Distribution director at Virgin Money, explained, "At Virgin Money we are building a different kind of bank. We put customers at the heart of what we do, and are absolutely focused on providing an excellent experience for our customers. Winning the Customer Experience of the Year award shows we're well on the road to getting things right."
Virgin Money makes "everyone better off,” by providing good value to customers, treating employees well, making a positive contribution to society and delivering a profit to shareholders.
The UK Customer Experience Awards honors companies who deliver an outstanding customer experience in their field.
Virgin Money, Virgin's financial services arm, was established as a joint venture between the Virgin Group and Norwich Union. It won this award by successfully overcoming competition from short listed companies including Metro Bank, Nationwide, Lloyds TSB and RBS.
Virgin is the official sponsor of the London Marathon, the biggest annual fundraising event in the world. It sponsors this event to help runners raise £1/4 billion over five years and will use its infrastructure, online capability and financial expertise to deliver that through Virgin Money Giving.
In related TMC (News - Alert) news, Virgin Money recently revealed its plans to sponsor a competition run by blogging network Britmums aimed at uncovering the best practical money saving tips and stories from mummy bloggers around the UK.
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Edited by Allison Boccamazzo