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TMCnet Call Center Software Week in Review
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January 05, 2013

TMCnet Call Center Software Week in Review

By Tracey E. Schelmetic
TMCnet Contributor

Happy New Year! It’s time for a round-up of the week’s events in call center software.

Workspaces naturally evolve with changing needs and demands of customers, and WUN systems Inc., a workspace technology provider, thinks so too, as it recently announced its WUN on Demand that gives workspaces ‘whatever they need, whenever they need it, wherever they are.’ According to Dale Hersowitz, WUN on Demand has been designed to support the flexibility of modern workspaces, providing them with same-day product delivery and support.

Read the full article here.

Virgin Money, a provider of credit cards, mortgages, savings, pensions, investment and protection products to over four million customers, was recently recognized with the prestigious 2012 Customer Experience of the Year Award for Banking in the UK Customer Experience Awards.

Read the full article on TMCnet.

For any contact center company, agents training and sharpening their skills is of the utmost importance. Surging call volume and a multi-skill environment makes it even more critical for them to improve the toolset used for training and quality assurance. To train their new staff and optimize quality of service, Moore County, NC-based teleservice providers at Trident Marketing (News - Alert) have implemented Virtual Observer, a call monitoring system from Coordinated Systems.

Read the full article here.

Analysys Mason, a specialist industry analyst organization, has recognized Oracle (News - Alert) as the best enterprise offering customer care systems across the globe. Analysys Mason revealed this information it its latest report titled, "Customer Care Systems: Worldwide Market Shares 2011."

Read the article here.

SocialFlow, a social media marketing company, has recently announced that it has been added to Facebook’s (News - Alert) Preferred Marketing Developers (PMD) program. SocialFlow, founded in 2009, offers brands and businesses a solutions-based approach to connecting paid, owned and earned social media strategies.

Find the full TMCnet article here.

That’s all for this week in call center software. Enjoy your weekend!

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

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