January 07, 2013
Five9 Recognized for Innovation in the Cloud
By Anuradha Shukla
Cloud contact center software provider Five9 (News - Alert) has been recognized for innovation in the cloud by the Cloud Computing Magazine.
Five9 has been honored with a Cloud Computing Excellence Award and lauded for giving a significant boost to a rapidly burgeoning technology market.
Built on a fully multi-tenant cloud platform, the Five9 Virtual Contact Center includes requisite features that help in the efficient running of contact center operations.
The solution boasts several features such as interactive voice response with speech recognition and workforce management as well as inbound, outbound and blended call center capabilities.
A pioneer in the cloud contact center software market, Five9 is growing and enhancing its solutions on a continuous basis. These efforts are focused on the quick delivery of scalable cloud contact centers.
Five9 claims these solutions are delivered at a cost of ownership that is significantly lower than traditional premise-based solutions.
"It’s exciting to see Five9 recognized for innovation in the cloud. Five9 delivers next generation cloud contact center solutions that help organizations eliminate the hassle and expense of outdated premise-based solutions," said Mike Burkland, president and CEO, Five9.
More than 1,600 customers depend on Five9, which facilitates over 3 billion calls per year. The company also offers the Five9 Virtual Contact Center and Predictive Dialer that brings the power of the cloud to customer service and sales organizations all across the globe.
In November 2012, Five9 was ranked 276th on Deloitte's (News - Alert) 2012 Technology Fast 500. This list ranks the 500 fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America.
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Edited by Rich Steeves